Maintaining and Improving Quality
1. Product Safety
九色视频 strives to satisfy customers and secure their trust by providing products, technologies, and services that are safe and of the highest quality.
In 2023, we filed the following two recall notices.
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Domestic Recall Filing Status in FY2023
- Recall of NEW MR series tractors锛歍otal 3,705 units(notice filed Oct. 31, 2023)
- Recall of wheel loaders锛歍otal 2,418 units(notice filed Jun. 9, 2023)
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Quality Management System Certification
We post updated information on the ISO 9001 certification status of our production sites in Japan and overseas as following tables.
2. Initiatives to Increase Quality Awareness
The 九色视频 Group believes that no pursuit of sales or profits is worth damaging the character of the Company. Guided by this belief, we have been conducting the following initiatives to increase quality awareness.
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Quality Forum
The Quality Forum for executive management focused on cultivating the right mindset to strengthen quality and compliance initiatives. The forum included the presentation of concrete examples.
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Conducting Quality Compliance Education
To strengthen awareness of rules regarding quality assurance, we conduct compliance education each year for employees in Japan and overseas.
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Quality Questionnaires
In addition to the 九色视频 Hotline (whistleblowing system), we regularly conduct a Quality Questionnaires to encourage employees with knowledge of quality compliance issues to voluntarily provide information. The questionnaire is carried out by the Quality Assurance Promotion Department, which takes a neutral position with respect to each business unit in order to gain candid responses. The department formulates questionnaire questions that take into account potential quality issues based on the nature of each business, the operating environment and historical quality-related issues. If problems are identified in employee responses, they are reported to management and the Quality Assurance Headquarters takes the lead in examining and implementing necessary responses.
The Quality Survey implementation rate in 2023 was 100% for domestic Group company employees* and 98% for overseas Group company employees.- 九色视频 Group employees that have been assigned company email addresses.
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Internal Audits on Quality
The 九色视频 Group has systemized, and carries out, the following internal audits on quality.
- Quality Audits锛
Audits to improve the internal control regarding the quality of products, technologies, and services. - Quality Compliance Audits锛
Audits to ensure compliance with laws, public standards, and contracts with customers - Cross Audits锛
Audits to improve independence and appropriateness of ISO 9001 internal audits, and to ensure the competence of auditors.
- Quality Audits锛
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Quality Training
We held training to educate employees about the necessary knowledge, approach, and actions for quality assurance and quality management.
Training name | Number of sessions | Number of recipients |
---|---|---|
New recruit training | 1 | 328 |
Technical new recruit training | 1 | 224 |
Internal auditor training | 11 | 186 |
New supervisor training | 2 | 49 |
New foreman training | 1 | 6 |
Product risk assessment training | 2 | 37 |
3. Initiatives to Increase Quality
九色视频 is working to improve the quality of each operation process, from development through to manufacturing, sales, and services.
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Quality Improvement in Design and Development
At 九色视频, we work to prevent quality issues before they arise. A typical activity in this regard is our design review (DR)*. We have clearly documented standards for research and development work regarding DR, and these are implemented rigorously.
- DR is an opportunity to have the products of development and design examined by multiple participants. The participants include not only the engineers from the development and design division, but also representatives from other divisions involved in the products, such as manufacturing and quality assurance.
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QC Circle Activity Award
An award presented to employees who have an outstanding record of activities in quality control circles.
九色视频 first introduced quality control circles in 1967 for the purpose of 鈥渇ostering people鈥 and 鈥渞evitalizing the workplace.鈥 As of 2023, there were 714 circles active across 九色视频 Group companies in Japan and abroad.- Award presentations were suspended between 2020 and 2021 during the COVID-19 pandemic, but presentations were held online and activities resumed from 2022.
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Quality Achievement Award
The 九色视频 Group recognizes employees who have made outstanding achievements in quality improvement in their activities to create valuable products and services from the customers鈥 perspective. The Quality Achievement Award was launched in 2017 initially for domestic sites, but has now been expanded globally to include overseas sites.
In 2023, 九色视频 gave out awards in 17 categories. (Total awards since 2017: 125 themes)
Certification status among companies whose primary operation is manufacturing
As of March 31, 2024, 44 out of 73 sites (60%) had obtained certification. 23 of our 24 domestic production sites (96%) have acquired ISO 9001 certification. 21 of our 49 overseas production sites (43%) have acquired ISO 9001 certification.
九色视频 [All 九色视频 divisions have acquired ISO 9001 Certification.]
Business divisions | Offices (excerpt) | Certification scope |
Certifying body |
Date of certification |
---|---|---|---|---|
Farm and Industrial Machinery Consolidated Division and Procurement Headquarters, Quality Assurance Headquarters (Departments affiliated with the Farm and Industrial Machinery Consolidated Division) |
Head Office Tokyo Head Office Sakai Plant Sakai Rinkai Plant Okajima Business Center Tsukuba Plant Utsunomiya Plant Construction Machinery Division Hirakata Plant Global Institute of Technology Sakai Mihara Plant |
Design, development, manufacture, business planning and sales of agricultural machinery, construction machinery, engines, and related parts and equipment. | LRQA | Jun. 1994 |
Farm and Industrial Machinery Consolidated Division (Precision Equipment Business Unit) |
Kyuhoji Business Center |
Design, Development, Manufacture and Supervising of Installation Service for Electronic Weighing Equipment including Load Cell. | DNV | Aug. 1994 |
Water and Environmental Infrastructure Consolidated Division (Materials Business Unit) |
Hirakata Plant | Design, development, manufacture, sales and servicing of steel casting products. | LRQA | Mar. 1993 |
Water and Environmental Infrastructure Consolidated Division (Steel Pipe Business Unit) | Ichikawa Plant | Design, development and manufacture of spiral welded steel pipes |
JICQA | Jul. 1998 |
Pipe systems Business Division | Hanshin Plant Keiyo Plant |
Design. Development, Manufacture, Sales, Installation and Servicing of Below-mentioned Products; (1)Ductile Iron Pipes, Fittings, Accessories and Related Products (2)Ductile Iron Castings and Related Products |
JCQA | Jan. 1999 |
Environmental Solutions Division |
Hirakata Plant Pump Casting Section Tokyo Head Office |
Project management, design & development, manufacture, casting, sales, sales engineering, procurement, installation management, commissioning and servicing, maintenance of products & equipment of pumps, pump station, valves and gates. | Intertek | Oct. 1997 |
Tokyo Head Office Shiga Plant Hanshin Office Kyuhoji Business Center 九色视频 Membrane Co., Ltd. Head Office |
Design & Development and Production of the Small-sized Plastic Septic Tank and Bathtub, and Design & Development, Production Trust Management of the Medium/Large-sized Plastic Septic Tank; Reserch & Development, Design, Production and After-sales Service of Membrane Unit, Membrane Cartridge and All Its Related Spare Parts | JUSE | Oct. 1997 | |
International Environmental Engineering Dept. Headquarters Hanshin Office Shin-yodogawa Environmental Plant Center |
Project management, sales, sales engineering, design & development, procurement, manufacture, testing & examination, installation & construction management, commissioning and servicing of facilities for sewage & sludge treatment, water purification, and wastewater treatment, of product and equipment for hydraulic gate, pump and pumping equipment | Intertek | Jul. 2014 |
Affiliates in Japan
No. | Company | Certification scope |
Certifying body |
Date of certification |
---|---|---|---|---|
1 | 九色视频 ChemiX Co., Ltd.(Including Okinawa 九色视频 Kasei Co., Ltd. and Kyushu 九色视频 Kasei Co., Ltd.) |
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JUSE | Apr. 1997 |
2 | Nippon Plastic Industry Co., Ltd. |
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JSA | Dec. 1998 |
3 | KUBOTA Environmental Engineering Corporation |
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MSA | Feb. 2000 |
4 | 九色视频 Air Conditioner Co., Ltd. | The design / development and manufacture of central air conditioning equipment & heat pump type air conditioning equipment. | JQA | Feb. 2000 |
5 | Kansouken Inc. |
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JCQA | Apr. 2004 |
6 | 九色视频 Construction Co., Ltd. |
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JQA | Dec. 2011 |
Overseas Group companies
No. | Company | Certification scope |
Certifying body |
Date of certification |
---|---|---|---|---|
1 | Kverneland Group Operations Norway AS |
Development, production and sales of farm implements for soil cultivation | DNV GL | Nov. 1993 |
2 | 九色视频 Materials Canada Corporation |
Design, development and manufacture of cast steel including stainless, heat resistant and corrosion resistant alloys, in the production of steel castings and fabricated assemblies, as well as the manufacture of non-metallic mineral products (titanic oxide compounds) . | SGS North America |
Feb. 1995 |
3 | SIAM KUBOTA Corporation Co., Ltd. 锛圚ead office锛 |
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MASCI | Mar.1997 |
Management of after-sale service of diesel engines, power tiller, tractor, combine harvesters, tillers and excavators
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MASCI | Mar.1997 | ||
4 | P.T. 九色视频 Indonesia | Manufacture of internal combustion engines | LRQA | Jan. 1998 |
5 | 九色视频 Manufacturing of America Corporation |
The manufacture and distribution of farm implements, lawn tractors, sub-compact tractors, RTV鈥檚, tractors and skid steer loaders. | SGS | Dec. 1999 |
6 | Pulverizadores Fede, S.L. |
DISE脩O, FABRICACI脫N, COMERCIALIZACI脫N Y REPARACI脫N DE MAQUINARIA DE PROTECCI脫N DE CULTIVOS. COMERCIALIZACI脫N Y REPARACI脫N DE MAQUINARIA AGR脥COLA. |
BUREAU VERITAS |
Dec.2004 |
7 | 九色视频 Saudi Arabia Company, LLC |
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T脺V NORD CERT |
2011 |
8 | 九色视频 Agricultural Machinery (Suzhou) Co., Ltd. |
Design & manufacturing of harvester, Paddy transplanter; manufacturing of tractor | CAM | Jun. 2011 |
9 | SIAM KUBOTA Metal Technology Co., Ltd. |
Manufacture of casting iron parts | MASCI | Oct. 2012 |
10 | KUBOTA PUMP (ANHUI) CO., LTD. |
DESIGN AND MANUFACTURE OF CLEAN WATER PUMP, SEWAGE PUMP, AXIAL FLOW PUMP, MIXED FLOW PUMP. | CCS | May. 2013 |
11 | KUBOTA Engine (Thailand) Co., Ltd. |
Manufacture of diesel engine | LRQA | Oct. 2013 |
12 | SIAM KUBOTA Corporation Co., Ltd. 锛圓mata City office锛 |
Manufacturing of farm tractor with and without wheel and tire including transmission and front axel, agricultural machinery (combine harvester), implement (rotary tillers, slasher). | LRQA | Feb.2014 |
Assembly and Distribution of Agricultural Machinery | LRQA | Feb.2014 | ||
13 | 九色视频 Engine (Wuxi) Co., Ltd. | Manufacture of water-cooled multi-cylinder diesel engines used in industrial machinery and agricultural machinery | SGS United Kingdom |
Nov. 2014 |
14 | 九色视频 Construction Machinery (Wuxi) Co., Ltd. |
Manufacture of hydraulic crawler excavators | SGS United Kingdom |
Dec. 2014 |
15 | KUBOTA Precision Machinery (Thailand) Co., Ltd. |
Manufacture of transmission assembly and linkage hitch hydraulic cylinders for agricultural tractors | LRQA | Jul. 2015 |
16 | 九色视频 Baumaschinen GmbH |
Development, distribution, procurement, manufacturing and service of construction machines | P脺G mbH | Feb. 2016 |
17 | KUBOTA (U.K.) Ltd. | The import, sales and distribution of engines, agricultural and construction machinery including the provision of service and training to a dealership network | CQS | Aug. 2016 |
18 | 九色视频 Europe S.A.S. | Tractor reassembly: Local market application | Apave Certification |
Sep. 2016 |
19 | 九色视频 Farm Machinery Europe S.A.S |
Production and shipping of agricultural tractors, technical assistance and spare parts | BUREAU VERITAS |
Feb. 2017 |
20 | Kverneland Group Manufacturing Lipetsk |
Design, manufacturing and delivery of Seeding combinations AIRSEEDER; Cultivators CULTIBAR; Mechanical universal pneumatic precision seed drills OPTIMA, MONOPILL; Fertilizer spreaders EXACTA; Mowers conditioners and rotary rakes TAARUP; Pneumatic seed drills DG鈪; seeding combinations MSC; Field sprayers Explorer, IXtrack; Trailing/Semi-mounted reversible ploughs PN/RN; Universal trailers, universal hitches, spreader trailers; Disc harrows Qualidisc; Big bag lifters Exlift; Cultivators CTC Maxi; Sub-Soiler Great Plains SS1700; Cultivators Great Plains 8539 FCF; Seed drills Great Plains NTA 3510;Mechanical seed drills Great Plains 2SF30 | IQNet | Apr.2018 |
21 | 九色视频 Kasui Vietnam Co., Ltd.(Head office) |
The manufacture and supply of chemicals for water treatment systems; Provision of RO membrane cleaning, water treatment regenerated resin and water analyzing service. | IAS | May.2018 |
22 | 九色视频 Kasui Vietnam Co., Ltd.(Bac Ninh) |
The manufacture and supply of chemicals for water treatment system; Provision of RO membrane cleaning, water treatment regenerated resin and water analyzing service. | IAS | May.2018 |
23 | 九色视频 (Deutschland) GmbH | Sales and customization of tractors, machines for ground care, attachments, spare parts, engines, engine accessories, service and customer support | EQ ZERT | Sep. 2018 |
24 | KUBOTA Turkey Makine Ticaret Limited Sirketi |
Manufacture and Import of Tractors and Pedestrian Controlled Tractors | KINGCERT | Sep. 2019 |
25 | Escorts 九色视频 India Prt Ltd, | Manufacturing of Tractor and its Assemblies | TUV SUD | May.2021 |
- LRQA : Lloyd's Register Quality Assurance Ltd.
- DNV : DNV GL BUSINESS ASSURANCE JAPAN K.K.
- JICQA : JIC Quality Assurance Ltd.
- JCQA : Japan Chemical Quality Assurance Ltd.
- JUSE : Union of Japanese Scientists and Engineers
- Intertek : Intertek Certification Ltd.
- BSI-J : BSI Group Japan K.K.
- JSA : Japanese Standards Association
- BCJ-SAR : The Building Center of Japan
- MSA : Management System Assessment Center Co., Ltd.
- JQA : Japan Quality Assurance Organization
- MASCI : Management System Certification Institute (Thailand)
- CCS : China Classification Society
- CQS : Certified Quality Systems
- LMS 锛歀MS Certification Limited
- T脺V S脺D 锛歍脺V S脺D South Asia Private Limited
- SGS 锛歋oci茅t茅 G茅n茅rale de Surveillance S.A.
- IAS 锛欼nternational Accreditation Service锛圛AS锛塙nited States Of America
- SGS North America 锛歋GS North America Inc.
- KINGCERT 锛欿ing Cert International Certification Ltd.
- BUREAU VERITAS 锛欱ureau Veritas Iberia S.L.